Help & Frequently Asked Questions

1. Do I need to create an account to play?

No! Our apps are completely account-free. You can start playing immediately after downloading. All of your progress is saved securely on your own device.

2. What happens to my progress if I get a new phone or reinstall the app?

Because our games prioritize your privacy by not requiring an account, all progress and virtual currency (like Coins) are stored locally on your device.

• Level Progress & Coins: If you uninstall the app or switch devices, this data will be permanently cleared and cannot be recovered.
• Premium Upgrades (No Ads/VIP): Permanent purchases and active subscriptions are tied to your App Store or Google Play account and can be recovered!

3. I purchased a Premium feature or Subscription, but it isn't working. What should I do?

Don't worry! Simply go to the Settings menu or the Shop inside the app and tap "Restore Purchases". Make sure you are logged into the exact same Apple ID or Google account that you used to make the original purchase.

Note: "Restore Purchases" only applies to permanent unlocks and subscriptions. It does not restore consumable items like Coins or Power-ups.

4. How do I cancel a subscription?

Subscriptions are managed entirely by Apple and Google to ensure your financial security. We cannot cancel or refund it for you.

• iOS users: Go to your iPhone Settings > [Your Name] > Subscriptions > Select the App > Cancel Subscription.
• Android users: Go to the Google Play Store app > Profile Icon > Payments & subscriptions > Subscriptions > Cancel.

5. Can I play without an internet connection?

Yes! The core gameplay is fully functional offline. An internet connection is only required if you wish to make in-app purchases or interact with optional rewarded features.